Shipping policy
Shipping Policy
1. Order Processing Time
At Solavirs, orders are processed after payment confirmation.
Processing time includes:
Order verification;
Product preparation;
Quality inspection;
Packaging.
Most orders are processed within:
1–3 business days
after payment is successfully received.
Processing time is separate from shipping time.
2. Shipping Time
Shipping time refers to the time required for your order to travel from our fulfillment location to your delivery address.
Estimated delivery time:
Processing Time + Shipping Time
Actual delivery times may vary depending on destination country, customs clearance, carrier conditions, holidays, and other circumstances outside our reasonable control.
3. Estimated Delivery Time
United States & Canada
Standard Shipping:
10–25 business days
(Processing time is not included)
Australia & New Zealand
Standard Shipping:
10–25 business days
(Processing time is not included)
United Kingdom & Europe
Standard Shipping:
10–25 business days
(Processing time is not included)
Other Countries
Standard Shipping:
15–35 business days
(Processing time is not included)
4. Shipping Fees
Shipping fees are calculated based on:
Destination country;
Product quantity;
Selected shipping method.
Unless otherwise stated in a promotion, shipping fees are paid by the customer.
Any applicable shipping charges will be displayed during checkout before payment confirmation.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may require several days to update after shipment.
You can track your order through:
If tracking information is temporarily unavailable, please allow additional time for carrier updates.
6. Split Shipments
Some products may be shipped separately if items are fulfilled from different warehouse locations.
If your order is shipped in multiple packages, packages may arrive at different times.
7. Shipping Delays
Delivery estimates are not guaranteed.
Delays may occur due to:
Customs clearance;
Carrier delays;
Weather conditions;
Public holidays;
High order volumes;
Other circumstances beyond our reasonable control.
Solavirs will make reasonable efforts to assist customers with delayed shipments.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us:
Email:
support@solavirs.com
Phone:
+86 156 5459 6125
Please provide:
Order number;
Photos of damaged products (if applicable);
Relevant shipping information.
We will review your request and provide appropriate assistance.
9. Order Changes
If you need to modify your order information, please contact us within:
24 hours after placing your order
Email:
support@solavirs.com
We will try our best to assist before order processing begins.
Once an order has been processed or shipped, changes cannot be guaranteed.
Please confirm the following before checkout:
Product;
Size;
Color;
Shipping address.
10. Order Cancellation
Cancellation requests must be submitted within:
24 hours after placing your order
After an order enters processing, preparation, or shipment, cancellation requests may not be accepted.
Shipped orders cannot be cancelled and must follow our Return & Refund Policy.
11. Returns and Refunds
Customers may request a return within:
30 days after receiving the order
Returned products must:
Be unused;
Remain in original condition;
Include original packaging when applicable.
Customers are responsible for return shipping costs unless:
The product received is defective;
The wrong item was shipped;
The item was damaged during delivery.
Before returning any item, customers must contact:
support@solavirs.com
to receive return instructions.
12. Return Address
All returns must be approved before shipment.
Please send approved returns to:
Changsha Time Interactive Network Technology Co., Ltd.
Return Address (Business Registration Address):
Room 937, Building 19, Changfang Times City, No. 138, Tongzipo West Road, Wangchengpo Street, Yuelu District, Changsha City, Hunan Province, China
Please contact support@solavirs.com before sending any return to receive return instructions.
13. Promotional Discounts
Solavirs promotional discounts are based on actual product pricing.
Discount:
50% OFF
Any advertised discount must correspond with the actual product pricing displayed on our website.
Promotional offers may be limited by availability or duration.
14. Contact Information
Brand:
Solavirs
Operated by:
Changsha Time Interactive Network Technology Co., Ltd.
Registration Number:
91430104MADMWUJM84
Established Date:
May 29, 2024
Email:
support@solavirs.com
Phone:
+86 156 5459 6125
Registered Address (Business Registration Address):
Room 937, Building 19, Changfang Times City, No. 138, Tongzipo West Road, Wangchengpo Street, Yuelu District, Changsha City, Hunan Province, China