Privacy policy
Privacy Policy
Effective Date: May 29, 2024
Last Updated: May 29, 2024
1. Introduction
This Privacy Policy explains how Changsha Time Interactive Network Technology Co., Ltd. collects, uses, stores, and protects personal information when you visit or make a purchase from the Solavirs website.
Solavirs is a store brand operated by Changsha Time Interactive Network Technology Co., Ltd.
For the purposes of applicable privacy laws, Changsha Time Interactive Network Technology Co., Ltd. is the Data Controller responsible for determining how and why your personal information is processed.
By accessing or using the Solavirs website, you acknowledge that you have read and understood this Privacy Policy.
2. Company Information
Data Controller:
Changsha Time Interactive Network Technology Co., Ltd.
Brand:
Solavirs
Registered Address:
Room 937, Building 19, Changfang Times City, No. 138, Tongzipo West Road, Wangchengpo Street, Yuelu District, Changsha City, Hunan Province, China
Registration Number:
91430104MADMWUJM84
Established Date:
May 29, 2024
Privacy Contact Email:
support@solavirs.com
Contact Email:
support@solavirs.com
Phone:
+86 156 5459 6125
3. Personal Information We Collect
We may collect the following categories of personal information when you use our website.
3.1 Information Provided by You
When you place an order, contact us, or submit information through our website, we may collect:
Name;
Email address;
Phone number;
Billing address;
Shipping address;
Order information;
Payment-related information;
Customer service communications;
Information submitted through contact forms.
3.2 Device and Usage Information
When you visit our website, we may automatically collect:
IP address;
Browser type;
Device information;
Operating system;
Time zone;
Pages viewed;
Products viewed;
Referral sources;
Website interaction data.
This information helps us understand how visitors use our website and improve our services.
3.3 Cookies and Similar Technologies
We use cookies and similar technologies to:
Operate essential website functions;
Remember user preferences;
Maintain shopping cart functionality;
Analyze website traffic;
Measure marketing and advertising performance.
Cookies may include:
Essential cookies;
Analytics cookies;
Advertising cookies.
You can manage cookie preferences through your browser settings or available cookie management tools on our website.
4. How We Use Personal Information
We use collected personal information for the following purposes:
Order Processing and Fulfillment
We use information to:
Process payments;
Confirm orders;
Arrange shipping;
Provide delivery updates;
Handle returns and refunds.
Customer Support
We use information to:
Respond to inquiries;
Provide customer service;
Resolve order-related issues.
Website Operation and Improvement
We use information to:
Improve website functionality;
Analyze customer behavior;
Detect security risks;
Prevent fraudulent transactions.
Marketing and Advertising
Where permitted by applicable laws, we may use information to:
Send promotional communications;
Measure advertising performance;
Improve marketing campaigns;
Provide relevant advertisements.
5. Sharing Personal Information with Third Parties
We only share personal information when necessary to provide our services.
Shopify
Our online store is hosted and operated using Shopify services.
Shopify may process personal information necessary for:
Website hosting;
Store management;
Order processing;
Security and fraud prevention.
Payment Providers
Payment information is processed by third-party payment providers.
We do not store complete payment card information.
Payment providers may process:
Transaction information;
Payment verification information;
Billing details.
Shipping and Logistics Providers
We may share necessary information with logistics partners to complete deliveries, including:
Customer name;
Shipping address;
Contact information;
Order details.
Analytics Providers
We may use analytics tools to understand website usage and improve our services.
These services may collect:
Device information;
Usage data;
Website interaction information.
Examples may include Google Analytics if enabled on our website.
Advertising Partners
If advertising tools are enabled, we may share certain information with advertising partners to:
Measure advertising effectiveness;
Analyze customer interactions;
Provide personalized advertising.
Examples may include:
Google Ads;
Meta Ads;
Other advertising platforms configured on our website.
6. Data Retention
We retain personal information only for as long as necessary to provide services and comply with legal obligations.
Order Information
Order records may be retained for:
Business accounting requirements;
Tax obligations;
Customer service purposes;
Legal compliance.
Customer Communications
Customer support records may be retained as necessary to:
Resolve requests;
Maintain service records.
Marketing Information
Marketing-related information is retained until:
You unsubscribe;
You withdraw consent;
Deletion is requested.
Analytics Information
Analytics data is retained according to the settings and retention policies of the relevant analytics providers.
7. Your Privacy Rights
Depending on applicable laws, you may have the right to:
Access your personal information;
Request correction of inaccurate information;
Request deletion of personal information;
Withdraw consent;
Object to certain processing activities;
Request restriction of processing;
Request information about how your data is used.
To exercise your rights, please contact:
Email:
support@solavirs.com
We may request verification of your identity before processing your request.
8. Data Security
We use reasonable technical and organizational measures to protect personal information against:
Unauthorized access;
Loss;
Misuse;
Disclosure;
Alteration.
However, no online system can guarantee complete security.
9. International Data Transfers
Your information may be processed by service providers located in different countries, including countries where Shopify, payment providers, analytics providers, and advertising partners operate.
We take reasonable steps to ensure personal information receives appropriate protection.
10. Children's Privacy
The Solavirs website is not intended for children under the age required by applicable laws.
We do not knowingly collect personal information from children without appropriate authorization.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in:
Business operations;
Legal requirements;
Privacy practices.
Any updates will be posted on this page with the revised effective date.
12. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Changsha Time Interactive Network Technology Co., Ltd.
Brand:
Solavirs
Address:
Room 937, Building 19, Changfang Times City, No. 138, Tongzipo West Road, Wangchengpo Street, Yuelu District, Changsha City, Hunan Province, China
Registration Number:
91430104MADMWUJM84
Established Date:
May 29, 2024
Privacy Email:
support@solavirs.com
Contact Email:
support@solavirs.com
Contact Phone:
+86 156 5459 6125
Governing Law
This Privacy Policy and any disputes arising out of or in connection with this Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In determining the retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the personal information, and applicable legal requirements. When the retention period expires, we will delete or anonymize your personal information.